FAQ
Below are answers to some of the questions we receive most often about our products, ordering process, and policies. If you don't see your question here, please feel free to contact us.
About Our Products
Are your products handmade?
Yes. Every MarLec product is handcrafted in small batches. Because they are made by hand, slight variations in appearance, color, and weight are normal and part of what makes each item unique.
Do you use natural ingredients?
We use a variety of natural ingredients throughout our product line, including oils, butters, clays, botanicals, and other naturally derived ingredients. Individual ingredient lists can be found on each product page.
Where are your products made?
Our products are handcrafted in Texas and made in small batches to help ensure quality and consistency.
Are your products suitable for sensitive skin?
Many customers with sensitive skin enjoy our products. However, everyone's skin is different, so we recommend reviewing the ingredient list and performing a patch test before use.
Do you use synthetic fragrances?
Some products are scented with essential oils, while others may contain fragrance oils to achieve specific scents. Please review the product description for details about each product.
How do I choose the right product for my skin type?
Product descriptions include information about ingredients and intended benefits. If you're unsure which product is best for you, feel free to contact us and we'll gladly help.
Soap
How long does a bar of soap last?
The lifespan of a soap bar depends on how often it is used and how it is stored. When kept dry between uses, most bars can last several weeks.
Why does the color of my soap look slightly different than the photos?
Because our soaps are handmade in small batches and often contain natural colorants, slight variations in color are normal and expected.
Can handmade soap help with dry skin?
Many customers find handmade soap gentler than commercial detergents. Our soaps are formulated to cleanse while helping maintain the skin's natural moisture balance.
How should I store my soap between uses?
Store your soap on a well-draining soap dish and allow it to dry completely between uses. This helps extend the life of the bar.
Body Care
How often should I use body butter or lotion?
You can use body butter or lotion daily, or as often as needed. Many customers apply them after bathing when skin is most receptive to moisture.
What is the difference between body butter and body lotion?
Body butter is typically thicker and richer, making it ideal for very dry skin. Lotion is lighter and absorbs more quickly for everyday use.
Are your body care products greasy?
Our products are formulated to absorb into the skin while providing lasting moisture. Individual products may vary in richness depending on their ingredients.
Do your products contain preservatives?
Some products may contain preservatives when necessary for safety and product stability. Please review the ingredient list for specific product details.
How long will my body care products stay fresh?
For best results, use products within 6–12 months of purchase and store them in a cool, dry location away from direct sunlight.
Beard Care
How do I use beard oil?
Place a few drops of beard oil into your palm, rub your hands together, and work the oil through your beard and into the skin beneath. Adjust the amount based on beard length and thickness. For best results, apply after showering or washing your beard.
What is the difference between beard oil and beard balm?
Beard oil primarily moisturizes the beard and the skin underneath. Beard balm provides moisture while also offering light hold and styling control.
How often should I apply beard products?
Most customers apply beard products once or twice daily, depending on beard length, climate, and personal preference.
Will beard oil make my beard greasy?
When used correctly, beard oil should absorb into the beard and skin without leaving a heavy or greasy feeling.
Which beard product is best for styling?
Beard balm is generally the better option for styling because it provides light hold and helps tame flyaways.
Candles
What makes your candles unique?
Our candles are handcrafted with attention to detail and designed to be both decorative and functional additions to your home.
Are your candles hand-carved or inlaid?
Many of our candles feature hand-carved and inlaid designs, making each piece a unique work of art.
How should I care for my candle?
Trim the wick before each burn, keep the candle away from drafts, and follow all safety instructions provided with the candle.
How long do your candles burn?
Burn time varies based on candle size, design, and usage. Product listings may include estimated burn times when available.
Are your candles meant to be decorative or burned?
Many customers choose to display our candles as decorative pieces, but most are fully functional candles that can be safely burned when proper candle safety guidelines are followed.
Ingredients & Safety
Do your products contain parabens?
We avoid parabens in our formulations whenever possible. Please review individual product ingredient lists for the most accurate information.
Do your products contain sulfates?
Our soaps do not contain harsh sulfates commonly found in many commercial cleansers.
Are your products cruelty-free?
Yes. We do not test our finished products on animals.
Are your products safe for children?
Many of our products are suitable for families, but we recommend reviewing ingredient lists and consulting a healthcare professional if you have concerns regarding young children.
Can I see a full ingredient list before purchasing?
Yes. We provide ingredient information on each product page whenever possible.
Orders & Shipping
How long does it take to process an order?
Most orders are processed within 1–3 business days, though processing times may increase during busy periods.
How long will shipping take?
Shipping times vary based on destination and carrier. Tracking information will be provided once your order ships.
Do you offer local pickup?
Local pickup may be available for customers in our area. Please contact us for current availability and arrangements.
How can I track my order?
Once your order ships, you'll receive a tracking number via email.
What should I do if my order arrives damaged?
Contact us within 7 days of delivery and provide photos of the damaged item and packaging so we can assist you.
Returns & Policies
Do you accept returns?
Due to the nature of our handmade and personal care products, returns are generally not accepted. If there is a problem with your order, please contact us.
What if I receive the wrong item?
Please contact us as soon as possible, and we'll work to correct the issue.
Can I cancel or change my order after it has been placed?
If your order has not yet been processed, we may be able to make changes. Contact us as soon as possible.
What happens if my package is lost in transit?
If your package appears lost, please contact us and we'll help investigate the issue with the carrier.
Custom & Wholesale
Do you offer custom orders?
Yes. Custom orders may be available depending on the product and production schedule.
Can you create custom candles or gift sets?
Yes. We may be able to create custom gift sets, event favors, or specialty items. Contact us for details.
Do you offer wholesale pricing?
Yes. We offer wholesale opportunities for select products. Please contact us for more information.
Do you provide favors for weddings, baby showers, or corporate events?
Yes. We love helping create memorable favors and gifts for special occasions.
Customer Favorites
Which products are your best sellers?
Customer favorites vary throughout the year, but our handcrafted soaps, body care products, and specialty candles are consistently popular.
What products do you recommend for dry skin?
Products containing rich moisturizing ingredients such as butters and nourishing oils are often great choices for dry skin.
What products are fragrance-free?
We offer select fragrance-free products. Use the product filters or contact us for recommendations.
What products make great gifts?
Gift sets, specialty candles, soaps, and body care products are among our most popular gift options.